FAQ

Sepris, an online car rental platform, connecting the hosts (car owners) with the guests (car renters.) With Sepris, you can pick and hire out your ideal rental car among a list of available vehicles on any date you want.

At the moment, you can only rent cars in Tehran and Karaj. In the future, other cities will be added to the system. You can see the list of cities in the search box on the homepage.

The cost of renting a car is presently specified by the host (car owner). The hosts can also see our recommended prices on the calculator page of the website.

Yes, the whole process is online, taking only a few minutes of your time.

Call Sepris customer support and raise the problem. Our experts will provide you with the most appropriate solution.

If you do not comply with the terms and conditions or violate them, your user account may be suspended.

First, enter your phone number in the sign-up section, then sign up on Sepris by entering the verification code sent to you.

If you merely want to browse and see the recommended cars, there is no need to sign up, but for submitting rental requests, you need to sign up first.

Enter the name of the pick-up city as well as pick-up and drop-off dates for renting a car in the search box on the home page. After clicking on the search button, you can see the details for all the available cars.

After selecting your pick-up city and dates, you will see the search result in which you can click on any car you want. You will then be directed to the car page where you can see all the details. After selecting your ideal rental car, click on the “Continue” button on the car page to re-check the rental details. Go through the terms and if you agree with them, click on “Submit”. Your request will be sent to the host and you will be notified of the result via SMS.

The host will look into your info after receiving your request; it may take either several minutes or hours depending on the time you submit the request. During business hours, this process takes two hours at most. Keep in mind that a complete profile helps the hosts in their decision and accelerates the process, therefore, increases the chance for your request to be accepted.

The more complete a personal profile you have, and the more cars you have rented from Sepris, the better chance you got for getting confirmed. Besides, after each rental, the host rates you and writes a review about you and the experience they had. The higher your rating, the sooner will hosts accept your request in the future.

Yes, a host may turn down your request in case they find your conditions and details not convincing enough for a rental.

Seek counsel from Sepris customer support and try again for requesting and booking a car.

Yes; you can insure the car. In collaboration with Saman Insurance, Sepris has designed a special package for you, the details of which you can see here. This insurance includes coverages for theft, crash and damages, fire, natural disasters, shattered windshields, paint, and chemical substances.

The amount displayed on the search result page and the car page is the daily rent. You can see the total cost on the final bill.

The reservation time for each car depends on its type and the conditions specified by the host. You need to search for the dates you will be needing the car and see the recommended cars.

If the host accepts your request, a payment link will be sent to you via SMS for paying the final fee. The host will call you to make arrangements for the time and place of pick-up after the payment had been done.

Yes, many hosts rent out their cars for just one day, and you can find a list of them by searching your dates on the website.

Documents and guarantees vary with each vehicle. You can find this information under the rental terms specified on each car page.

You should submit documents and guarantees to the host when signing the contract at pick-up and take them back when returning the car to the host. You should also pay one million tomans to Sepris for potential fines. A fines report will be taken from the traffic police in 15 business days and in case there is no fine, the sum will be returned to your account.

Yes, you can call Sepris customer support to seek counsel and guidance.

Yes, typically the host will assign certain discounts considering the number of days the car is rented; you can find them out when browsing.

It is advisable to discuss some issues such as the required documents mentioned on the car page, contract clauses, the car’s technical condition and safety, car options and features, or the due process for potential problems such as a crash.

In the reservation stage, a detailed account of pick-up terms and conditions is specified. If the host offers delivery, the vehicle will be delivered to you at your location. Otherwise, you must go to the location specified by the host to pick up the car. These matters will be settled during the call with the host.

Yes, there are no general restrictions for that; however, you must inform the host and Sepris customer support about your destinations upon submitting the request, in order to be mentioned in the contract.

The full list of required documents and guarantees you should submit are specified on the car page; however, having a driver’s license and an identification card (passport) is compulsory.

Car specifications (model, color, condition, plate number, etc.) must be completely consistent with the details mentioned on the website. In case of any inconsistencies, call Sepris customer support.

Yes, two copies of the contract will be signed by you and the host at the pick-up, one of which will be handed to you.

Yes, some cars are available to be rented long-term. You can search for your date, find the available cars, and submit your request. The host will examine your request and the result will be sent to you via SMS. These long-term reservations include discounts as well.

Cancellation terms vary with each car and it is the host (car owner) that specifies them. You must read them carefully on the car page under “Rental and Cancellation Terms” when submitting a request.

The cancellation fee differs depending on the type of car and the time of cancellation; you can find this information under “Rental and Cancellation Terms” on the car page.

We do our best to return the sum as soon as possible, though at times the payback might take up to two business days.

You should call the host first to ask for an extension; if they agree, you must submit your request on Sepris website and after the host’s confirmation, you can make the payment and use the car for a longer period. If the host does not accept your request, you should return the car to the host at the previously scheduled time.

Call Sepris’s customer support. We will examine your request and act upon it.

The allowed mileage is specified by the host, mentioned under “Mileage and Excess Fees” on the car page.

The host is responsible for the cost of fundamental repairs but the cost of damages incurred by misusing the car must be paid by the renter; in case of a conflict upon these matters, counsel will be sought from an expert.

Under these circumstances, the host themselves should cancel the reservation. Note that if you do the cancellation, you must pay the cancellation fee. You should certainly inform Sepris customer support about this issue.

Call Sepris customer support so that our team makes the cancellation for you.

To avoid these kinds of problems, you need to take photos of all exterior defects of the car upon pick-up, specify them on the checklist provided by Sepris, and sign. If you have purchased insurance for the rental, photos included in the insurance will be also valid documents to ascertain whether any damages have been incurred by you or not.

You are in charge of paying the traffic fines for the period you have rented the car. The amount will be specified after 15 business days and will be taken out of your account; in case you have not been fined at all, the total sum will be returned to your account.

The deposit will be paid back to you when you return the car; only one million tomans of it will remain in Sepris Company up to the next 15 days to cover the potential traffic fines.

Yes, to prevent potential problems, each vehicle is equipped with a GPS that a host may check on special occasions and in case of problems.

Return the car in the same condition (same petrol volume, cleanliness, etc.) you collected it on the specified date, hour, and the place you had agreed upon with the host.

Yes. You can see a list of chauffeur-driven cars on the website, specified with a tag. You can also filter the results accordingly on the search result page.